Certificate Verification Failure when Patching Veeam Backup for Office 365? You’re not alone!

UPDATE 01/03/2022: Veeam are tracking this issue in KB4281 here.

A few days ago, on the Veeam Community Hub, I saw an interesting post, someone was reporting that they were getting a certification validation failure when trying to download the latest update. As this was the first and only post I’d seen on this, my thoughts immediately jumped to some form of web filtering during the download process. Without any screenshots or further information, it was difficult to verify what had gone wrong.

However, a couple of days passed and someone else reported the same issue, from an Azure VM directly connected to the internet. Both users reported that patching with the download direct from the Veeam website was fine, it was just the auto-update mechanism that was giving them issues.

With no perceived commonality between them I decided I’d investigate!

So, I fired up my lab, which was conveniently on an older version of v5 (5.0.2.42) and tried to perform the update. All seemed normal, it downloaded the patch absolutely fine, but then when I tried to install, I got a Certificate Verification failure, the same as reported by the other users in the community!

Unfortunately, the update process deletes the installer when the certificate validation has failed (and I’m so glad to see the certificate validation checks being performed in the first place!). So, I monitored the download path and took a copy of the file that is downloaded for examination. Upon review I found that the signing certificate expired on the 17th February 2022.

I took this to the Veeam R&D forum and raised a support case (though using an NFR license in my lab meant I was unsure I’d get a response on this). I’m pleased to say via both avenues Veeam responded swiftly confirming that their R&D resources were aware of this and the expired certificate will be replaced for the next update.

I decided to be cheeky and press on with this dialogue and confirm that this was a fix for v5, as there are strong indications that we’re not far from Veeam Backup for Office/Microsoft 365 v6, and I’m glad to say I’ve had confirmation that this will be a v5 patch.

In the meantime, if you download the installer from the Veeam website, you’ll be able to patch your system anyway. If you’re on a version earlier than 5.0.3, you can get to 5.0.3.1033 (5d) here, and then you can patch to the latest version of 5d here.

Want to share your experience with this? Join the conversation on the Veeam Community Hub.

Hope this helps!

By micoolpaul

Data Protection Consultant, focusing on Veeam, VMware & Microsoft Productivity and Infrastructure stacks.

1 comment

Leave a comment

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: